The East Coast mainline trains have swanky toilets with curvy doors and a booby trap. You press a button to close the door and another to lock it. The businessman I surprised on Friday hadn’t mastered part two of this process, but to our mutual relief he was at the modest/fully clothed hand washing phase.
This week, one of the things I have been doing is writing some documentation. The system in question is not perfect so we are having to write some careful instructions. The toilet episode though makes me think can you really document your way around design inadequacies? The answer must be “no” – its unrealistic to expect people to read and carefully note everything in manuals, particularly where the task should be as simple as closing and locking a door.